Sounds like you were there when Luigi's had an off day. Two other members of this board had good experiences. You might want to give Luigi another shot just to compare.
Another article about Luigi's & Bronx:
With do respect Off Day,,,,,,,,, not acceptable unclean establishment,,no need for rags with sauce, wet cleaning rags probably for cleaning tables off all being on prep table,,, tables with dried sauce,, crumbs,, not meaning plates or cups.
No excuse for several pies in display for being fully cooked it seemed and dried out when reheating.
I can understand my opinion and my wife's on the pizza as we all know everyone has a different opinion what they prefer or not.
I am not saying Luigi does not have a exceptional product, the proof is in the remarks and following he supposedly has,, which I did not see that day,, prime time,, people out the door not when I went,, as you said Off day,,,
Establishments are serving the public and have a criteria to follow, one being keep your place of business presentable. The customer is always right no matter what. I myself in 38 years of owning several
and dealing with the public with most have always no matter what leaned to their side. If they are unsatisfied they will not return, but the best policy is give them a reason not to discredit you to others.
With all the reviews people leave their is always going to be someone that is not going to be satisfied, hopefully there will be more that are then not. In this case Luigi's in this case has proved more to the satisfied side than not by far.
But for me to give his establishment a second try to see if it stand up to the reputation and quality. I see no reason. If you came to me and I sold you a house, and did not explain the full contract, and afterwards you knowing because of an incident came up,, would you come back to me. If you came to me for a Haircut and I gave you something totally different than what you asked, because I had an off day would you come back to me,,, If I sold you a car and gave you a warranty for 2 days as standard,, and a week later the tranny let go would you come back to me.. I am using these scenarios because these are a few businesses I have now and need to be on top of my game and be upfront and give my clients the best I can as if I was being treated that way. In a few months my mobile food truck will be ready to go out and start serving the public and hopefully I can give the best product I know how to them and get more satisfied reviews than dissatisfied. I started out with WFO being put in and doing a survey and spending time and money and found that the majority would prefer NYP to WFO. So in the middle of my build I changed it. Myself being more comfortable with doing so because myself I prefer NY, I gave the public what they wanted, and hopefully they will follow.
Any one who opens a business or starts one always wishes for the best, it does not always go that way. I am a perfect example. All might sound great on the other side but believe me we all hope for the best and do our best to make it happen as long as the passion is there.
For Luigi he has showed what he can do and he does it very well as we here are trying to clone his perfection that is saying a whole lot. So one person as myself and my opinion does not make or break someone, and no one wants to hear anything negative, buy maybe it helps that person realized there might be a problem and want to change it.
Everyone here has a passion, a goal, a dream. There are always obstacles and ways to get thru them.
If I wake up everyday and have my health I won,, and no matter what happens the rest of the day, I will get thru it. I hope in no way I am offending anyone with my thoughts or words, nothing is meant to be.
The only thing I need to do as always is write a topic that is all correct English which I am not good at, especially my wife being an English Major and correcting all my wording,,, if she sees this before I send it which she won't. I will be in deep do,,,,,,,,,,
In all my ventures I have done,, I have never seen so many diverse people as on this site with all the intelligence in every aspect of life. I applaud each and every one of you, for giving what you have learned and shared. I respect not just one or selected few but all.