Id think there would be tons of people who would disagree and say success has a lot to do with the product you put Out
Well, I know
there are tons of people who used to own pizzerias who would've said the same thing before they owned their pizzeria, which, of course, sold the best pizza in town before they went out of business.
You can make the best pizza in the world, but if I don't know about it, I won't be there. If you give me crappy service, I won't be back. If the place is dirty, I won't be back. And so many other things will either keep me from ever trying the place or keep me from going back. And that's not just how I operate; that's how people operate.
Food quality matters--I didn't say it doesn't matter--just as the style of food matters. But they both matter a lot less than a lot of other things.
Proof: Pizza Hut, McDonald's, et al.