Thank you for the link. After waiting for a few days to even be able to activate my forum account, and waiting for a response to my problem, I was informed that I could send it off to a authorized repair center.

In the end, I'm afraid it will be a new mixer. I'm not leaning to kitchen aid. At the moment, it's not even the product, it's the lack of support. The main plastic gear is suppose to be the weak link in that thing. I took it apart and the gear looks perfect. I'm not over working it, but for whatever reason, the top won't lock down properly and I seem to be the only one.
So, what other good mixer are on the market?