Bill Ames here...Joe's son.
More than 18 months after my father's sudden death, and we're still finding threads like this. It's really a shame.
Unfortunately, the transition of The Ingredient Store did not go smoothly, but it's better now.
My brothers and I were not expecting to inherit the business when we did, and we are all full-time professionals, with families and careers of our own. We did the best we could, and we learned a lot over the past few years.
My brother Joe and I have taken steps to insure the continuation of the business, and things have been running fairly smoothly for about the last year. We've slowly been adding products back into the line-up, and except for a few computer problems, we've been responding to all the emails we get.
I don't want to sound like I'm complaining, but suffice to say that there are people on the other end of email addresses, and if I'd tell you the hell I've been through in the last five years, you might not believe me. I won't tell you my sob story here, because most folks just wouldn't care. It would have broken many people. My brother Bob had a nervous breakdown as it was.
Anyway, if anybody had any problems, please contact me directly or through the Ingredient Store's web site (I can't seem to post a link here), and we'll make it up to you. My email address is bill.ames at theingredientstore
If you need advice on sausage making, my father passed a lot of his knowledge down to me, and I have all of his old notes, references and formulas. I'll try to help out where I can!