I dont know if this is the right forum for a review of sourdo.com service, but I couldnt find what i felt was a more appropriate forum.
I was really bothered by their poor directions that cost me one of my two italian cultures on my first go with them. Luckily this website exists and after hours of reading here I made sure the second of these two worked perfectly.
A month ago my gf "accidentally" tossed out my culture. She ordered me new cultures on the 19th. We received an order confirmation immediately and her card was charged immediately. After receiving no other correspondence we emailed the company last night. The 27th.
I received a scolding letter form someone stating that it took more than two days?? I can only assume that meant it wasn't shipped till two days prior?? I was still not provided any ACTUAL shipping info. The letter went on to say that if I didn't get my order by may 10th I should contact them again.
so they are saying it could take over twenty days to send an envelope from idaho to southern california???
If im paying 6.50 for shipping and HANDLING on an item that clearly costs no more than $1.50 to ship shouldn't I expect them to HANDLE it in a more efficient method?
I recently shipped 4 car keys to ontario canada, even with time in customs it didnt take twenty days to arrive and the shipping cost was $1.85
If you are ordering from sourdo.com dont expect them to be as excited to get you the product as you are to get it. More like annoyed that you are bothering them with your expectation of service.
I emailed them again and if they make no attempt to provide SERVICE, it will be the last time I bother them with my money.