So far I'm very pleased on the performance of the piccolo. Because of the high humidity in my area it takes me about between 1 1/2 to 2 hours to get a good heat but then the pizzas are done between 2 to 4 minutes. The oven design and style is also something for the guess to talk about when they see the whole process of firing and then cant believe how good is the end product.
As far as customer service, this still is a memorable experience. Giuseppe, the artisan and owner of Forno Classico was sending my pictures of the different construction stages, from the base, heart, and dome. Then a final picture when the oven was inside the crate ready for shipment. We always communicated as well with updates of the construction. I say I'm still because periodically Giuseppe call me to see how I'm doing with the cooking process since this is my first oven and I'm just learning to cook with Fire Wood. The crate and oven arrived in perfect condition and thats saying a lot considering the trip from California to Puerto Rico by road and ship.
I'm attaching a picture that I have on hand were you can partially see the stand I made. I used 4x4 wood for the legs and angle steel for the frame. The Wood stand that you see in fornoclassico.con is very attractive but not as functional since it has a high center of balance and can trip while moving, so this was not recommended. There is a metal stand available but I decided to make mine because of shipping costs.
Basically I can tell you that I'm really convince that I made the right purchase and the only "regret" I might have (if it can be called that way) is that because its size I'm going to have to buy a bigger one in the long run. It works fine now but friends and family are really enjoying this and I would like to make more amounts of pizza at one time. And I'm really enjoying this experience.
There are other good ovens available around and when I this my study to purchase one I had 5 runner ups. But considering price, style and quality and then the customer service I don't have second thoughts.