This is one of the reasons I like to buy from Williams-Sonoma. Their return policy is pretty much unlimited. I returned a 6-year old food processor and upgraded to a newer model. They credited me the full price I originally paid - no questions asked. Likewise, I had some non-stick pans, that, as non-stick will inevitably do, started to lose the coating. Even though the pan was several years old, they sent me a brand new one at no charge once I returned the old one. Yes, they charge more, but in the end I saved lots of money.