Author Topic: New Kitchen Aid dough hook  (Read 11298 times)

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Offline Ronzo

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Re: New Kitchen Aid dough hook
« Reply #25 on: June 29, 2005, 02:24:34 PM »
I wasn't attacking anyone, friend. I was just expressing my personal conviction.

Not looking to come off as passing judgement upon anyone, because I'm not.

Fuggheddabowdit!

~ Ron

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Offline Nathan

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Re: New Kitchen Aid dough hook
« Reply #26 on: June 29, 2005, 03:45:16 PM »
I originally bought the mixer from AG Lock and Hardware.  It's an Ace Hardware store that has a website and the lowest prices I could find for these mixers.  I checked their site last night and they're still cheaper than anyplace else I've seen for these.  I think it said $334 compared to $369 at like Amazon, plus I think it said free shipping. 

The first mixer I got from them started knocking something fierce after the first time I used it.  When I called KA the guy I spoke with tried telling me it was normal and didn't want to remedy the situation.  Then I told him I wanted him to hear it and held the phone near the mixer and turned it on.  He immediately said he'd send me a new one.  I'm not impressed with their customer service at all.  Yesterday I was kind of irritated before I got them on the phone and probably shouldn't have called when I did.  But it wouldn't have made any difference. 

The reason I didn't try to exchange the mixer through the original place of purchase is because I bought it in March of 2004.  I guess I could have tried doing it through them but ultimately I believe it's Kitchen Aid that'll be "eating" any loss.  They'll just sell it as a refurbished unit anyway. 
"Pizza with pineapples?  That's a cake."

Offline pftaylor

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Re: New Kitchen Aid dough hook
« Reply #27 on: June 29, 2005, 04:01:14 PM »
nytxn,
I didn't take your comments to be judgemental one way or the other, nor directed at me. No worries. Peace.
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Offline Nathan

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Re: New Kitchen Aid dough hook
« Reply #28 on: June 30, 2005, 01:36:57 AM »
Just for the record, BB&B never asked me if I bought it there.  So technically, I didn't lie to them.  Period.
"Pizza with pineapples?  That's a cake."

Offline Ronzo

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Re: New Kitchen Aid dough hook
« Reply #29 on: June 30, 2005, 09:00:11 PM »
I'm on Freecycle for Austin and I put a 'want ad' out for a mixer to see what type of response I'd get. A lady offered to sell me a Kitchenaid Professional never used for $100.

If I wasn't flying out to NY tomorrow I'd think long and hard about picking it up.
Fuggheddabowdit!

~ Ron

Former NY'er living in Texas
http://newtexianbrew.com - http://pinterest.com/NewTexianBrew

Offline MTPIZZA

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Re: New Kitchen Aid dough hook
« Reply #30 on: July 13, 2005, 07:47:39 AM »
I'm going to purchase the new spiral hook regardless of the excuses KA has given. I have the KA model which has the lift bowl and is 325 watts. 5 quart bowl. True its not as powerful as the commercial KA models but, I don't mix more than 2 pies at once. Sure if you are going to mix 10 cups of flour at once it would'nt be good, but for us smaller batch mixers I feel it should work fine. KA customer service just want us all to buy another mixer. I will report back when I get the spiral hook and how it works with some pics... Its also funny but another note, on KA's website they only sell now lower end models which don't have the lift bowl-- you have to step up to the 3 commercial models where the bowl now lifts.. I guess mine was one of the last of this line which provided the lift bowl...pft...those pics of your pies are still amazing!

Offline tjacks88

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Re: New Kitchen Aid dough hook
« Reply #31 on: July 13, 2005, 07:35:09 PM »
My understanding was that the issue with using the new spiral dough hook was not necessarily power, but that there was additional reinforcement added to the new models in the gearing to handle the vertical force cause by the new hook. I don't want to discourage anyone from doing what they want - just wanted to pass this along.

By the way, I've had great customer service from Kitchenaid - they have sent out replacement parts for free even out of warranty on occasion.

Offline MTPIZZA

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Re: New Kitchen Aid dough hook
« Reply #32 on: July 29, 2005, 10:54:53 AM »
The spiral dough hook arrived. I got the "chrome finish" spiral hook. It fit my old kitchenaid model perfectly. I have the 5 quart 325 watt model with the bowl that raises and lowers. Anyway, it works fine for making 2 12 inch pies at a time. I don't overload the bowl and there is plenty of power without straining the motor.... great soft elastic dough was produced not to mention excellent pies as well. Its tops over the old dough hook they used to provide. So anyone wondering if they have to buy a whole new machine should look into seeing if the model they already have will work fine.