Sounds like a poor quality product. I use Landolfis frozen pizza dough with great success. I thaw it about 12 hours in the frig and then about 4 to 6 hours at room temp. You might try a similar procedure and/or try another brand.
Landolfis Frozen pizza dough is made in Trenton NJ and sold at Acme stores in NJ.
The texture of this dough is like a heavy dense clay, unlike my homemade dough which is lighter and softer, but to my surprise, it makes a pretty good pizza.