I have read of poor customer service at RD, Sam's, etc on several forums over the years. We've all felt the pinch of that kind of thing from businesses. Just a couple hours ago I was there and dropped 150 or so on some cheese, sausage, a couple pizza screens and a case of spares. I got home and put 2 packs of the spares in the freezer and went to put the last one in the garage fridge and noted the seal was broke on it (other 2 were fine). I cut it open right away and there's no mistake of skanky pork smell. I called RD and was connected to the meat manager and he said come back in the morning and he would give me another case of ribs free. I said I would bring the other case back in whole being there was probably 2 packs (3 racks per pack) still good and he said no, not necessary, throw them away and he's just going to give me a replacement case and apologized for the hassle. Now that's pretty stand up in my book, actually feel guilty knowing 2 of the packs are still good but he said don't sweat it.
We ALL talk about getting screwed. Long time ago I leaned when you get treated right, you tell a lot of people, when you get screwed you tell EVERYBODY!!! They'll continue to get my dollar!