Pizzeria Bianco is over-rated.
When I called for directions, I got a VERY snobby girl on the phone named Erin.
She was very arrogant, snobby, spoiled-rotten, and in fact reminded me of the Soup Nazi. By her telephone manners, I think she must be related to him.
Erin was downright RUDE, condescending, and very disrespectful as could be. I have NEVER in my life been spoken to by someone working at a restaurant as she spoke to me. Her manners made me wonder if the food was as bad as her public relations skills.
I'm not from Phoenix, and Erin was very, VERY childish, immature and unhelpful in giving me directions. I wanted very, very specific directions and what landmarks might be around that I could look for. She got so rude that she told me to not come to "her" restaurant. Erin is not the owner, and she isn't even related to the owner! UNBELIEVABLE!!!
For a well-known, high profile, highly rated restaurant such as Pizzeria Bianco, the first impression Erin gave me by her telephone manners drastically dropped PB's image and service in my mind.
Erin needs to learn to treat customers with more respect and needs to take some classes in public relations. She should not be answering phones or even working at this restaurant until she learns to talk to people more kindly and with more respect.
I went to the restaurant anyway to try their pizza because of it's highly publicized on TV, and it wasn't all it was cracked up to be. And in person, Erin was just as arrogant and snobby as she was on the phone. I don't know what her malfunction is, but she definitely needs an attitude adjustment.