Bob just a thought. I bought a dell for my daughter off ebay and the vendor said it had Windows 7 on it. It did but it was not an "authorized" version. Even though I was not the original owner, I called dell on a Sunday night for the recovery CD package and to my complete astonishment a FedX truck pulled into my driveway at 1pm Monday!! Less than 12 hours I had the CD's and they were free. It included the Windows operating system and all the dell specific drivers.