Author Topic: Black Stone Sticker issue solved by cs  (Read 176 times)

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Offline bxtzd3

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Black Stone Sticker issue solved by cs
« on: December 18, 2014, 04:41:49 PM »
So i had a horrible time getting the stickers off. I tried everything and no luck. Contacted customer support and got this.Thank you for your email!
I do apologize that you are having problems with the stickers on the units.
Normally the stickers are not a problem, but for some reason  a few of them sat in a hot container while they were shipping to us. This made the stickers bake on to the dome's and the shelves.
If you can do three things for me I am going to hopefully resolve this issue!
If you can provide me a copy of your proof of purchase, a picture of the dome showing that the sticker issue and last but not least your shipping address.
I would like to send you two shelves and a new dome that do not have stickers on them.

Awesome awesome. Yay me. Try this as well if you have issues mine were horid.


Offline bxtzd3

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  • Posts: 51
  • Location: jim thorpe
  • I Love Pizza!
Re: Black Stone Sticker issue solved by cs
« Reply #1 on: December 18, 2014, 05:22:04 PM »
update my shelves and dome are en route with a tracking number. very good customer service.