Author Topic: How do you handle irrate customers?  (Read 8336 times)

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Offline gabaghool

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  • Location: GLASTONBURY, CT
Re: How do you handle irrate customers?
« Reply #20 on: September 19, 2011, 06:45:13 PM »
Customers AREN'T always right.....but its the owners job or his employees to make them THINK they are.

But, in this case, you could only lose.  And it was better to lose HER as a customer.

BTW, i think she stopped payment on the check,no??


Offline Warren Montney

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Re: How do you handle irrate customers?
« Reply #21 on: October 27, 2011, 04:16:53 PM »
Irate customers are AWESOME! they are the best thing that can ever happen to you. A  new customer who is mad and doesn't tell you is about 40% likely to come back. A new customer who is not mad and is happy with their service is 72% likely to come back. A customer who is mad and tells you is 92% likely to come back . They are basically money in the bank. be glad that they gave you a chance to fix it. 

Offline Saturday Coffee

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Re: How do you handle irrate customers?
« Reply #22 on: November 02, 2011, 11:42:21 PM »
Let's face, an "unreasonable" customer will never be satisfied no matter what you do and will return to make your business life miserable.  Cut them lose and do yourself and your staff a favor by telling them that although you appreciate their business, it's apparent you can't make them happy and you are ceasing the business relationship with them.

Great advice.....I need to add something like this to our Kitchen Rules we post .. I am sure you can adapt them to apply to Pizza


                                              KITCHEN RULES

Coffee sales donít pay the mortgage here Ė remember business is still all about making money.

Consistency and efficiency will make or break this place.

Serve only fresh products that taste delicious.

Remember each customer expects a cup/plate of magic served to them with a smile.

Be courteous to all customers; including the one with a personality disorder.

Ambiance is important. Make the customer feel welcome and appreciated.

Specialty coffee not on the menu - be flexible and provide the customer exactly what they request.

Annoying, demanding, irritating, pushy customers are still customers.

Leave your attitudes at home, we get enough customers coming in with their own attitudes.

If you donít have a sense of humor, pretend you have one.

If you can make customers laugh you can make them buy.

Great customer service is not optional Ė itís your duty.

No customers = No job.


Offline c0mpl3x

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Re: How do you handle irrate customers?
« Reply #23 on: November 03, 2011, 01:15:26 AM »
this
Hotdogs kill more people than sharks do, yearly.


 

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