Author Topic: Blackstone Pizza Oven  (Read 310961 times)

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Offline redox

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Re: Blackstone Pizza Oven
« Reply #2520 on: August 30, 2013, 02:55:00 PM »
I would settle for getting an un-broken stone - which I still don't have.
Was your replacement stone broken, too?


Offline slybarman

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Re: Blackstone Pizza Oven
« Reply #2521 on: August 30, 2013, 03:10:54 PM »
They sent me 2 (or was it 3) broken stones and then gave up.

Online Chicago Bob

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Re: Blackstone Pizza Oven
« Reply #2522 on: August 30, 2013, 03:13:05 PM »
They sent me 2 (or was it 3) broken stones and then gave up.
Don't let 'em off the hook Steve!  :chef:
"Care Free Highway...let me slip away on you"

Offline slybarman

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Re: Blackstone Pizza Oven
« Reply #2523 on: August 30, 2013, 03:16:09 PM »
I have emailed them a couple times to remind them, but no stone and no reply.

Offline redox

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Re: Blackstone Pizza Oven
« Reply #2524 on: August 30, 2013, 03:18:04 PM »
They sent me 2 (or was it 3) broken stones and then gave up.
I must've missed that info. Seriously? They aren't sending you one?
Er...you weren't messing around with the UPS guy's girlfriend, were you?  :-D
I'm sorry you're having all those problems but don't they have a responsibility to get an unbroken stone to you? They really need to upgrade their packaging.
I was going to ask another Q but I've used up all my question marks for today.  :)

Offline slybarman

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Re: Blackstone Pizza Oven
« Reply #2525 on: August 30, 2013, 03:44:22 PM »
I must've missed that info. Seriously? They aren't sending you one?
Er...you weren't messing around with the UPS guy's girlfriend, were you?  :-D
I'm sorry you're having all those problems but don't they have a responsibility to get an unbroken stone to you? They really need to upgrade their packaging.
I was going to ask another Q but I've used up all my question marks for today.  :)
They don't seem to be and yes they probably should be. I haven't made a huge fuss about it because the oven in usable in spite of the broken stone PROVIDED I don't want to remove it to cook something other than pizza or put washers under it, etc.
They also did not respond to my email with the photos showing exterior rust.
Having said all that, I still would not give me BS oven up. I love it.

Offline bfguilford

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Re: Blackstone Pizza Oven
« Reply #2526 on: August 30, 2013, 04:32:43 PM »
They don't seem to be and yes they probably should be. I haven't made a huge fuss about it because the oven in usable in spite of the broken stone PROVIDED I don't want to remove it to cook something other than pizza or put washers under it, etc.
They also did not respond to my email with the photos showing exterior rust.
Having said all that, I still would not give me BS oven up. I love it.

Steve: It's a classic case of "You make a great product. It's too bad we have to do business with you." Stay on them. I did, and it took them 3 shipments but they finally made it right (2 new stones plus the missing top, and threw in an aluminum peel for my troubles).

Barry
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Offline slybarman

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Re: Blackstone Pizza Oven
« Reply #2527 on: August 30, 2013, 04:45:00 PM »
I just an email to Blackstone instead of griddleguru, I will see what kind of a response i get.

Offline redox

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Re: Blackstone Pizza Oven
« Reply #2528 on: August 30, 2013, 05:46:52 PM »
I just an email to Blackstone instead of griddleguru, I will see what kind of a response i get.
I'm guessing that will get a response, I was going to suggest that. The old saying, "The customer is always right) is not so true today. Some customers are real d'bags with a major sense of entitlement. When Blackstone reads your email and realizes that you're an intelligent, sensible person and not someone trying to amass spare parts for your oven, I hope they fix your problem. If not, then I'm going to stop recommending the thing to friends.

Online Chicago Bob

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Re: Blackstone Pizza Oven
« Reply #2529 on: August 30, 2013, 05:54:05 PM »
I'm guessing that will get a response, I was going to suggest that. The old saying, "The customer is always right) is not so true today. Some customers are real d'bags with a major sense of entitlement. When Blackstone reads your email and realizes that you're an intelligent, sensible person and not someone trying to amass spare parts for your oven, I hope they fix your problem. If not, then I'm going to stop recommending the thing to friends.
Now calm down Jay...they'll get our Pizza Pal Steve proper.  :D
I just think he wasn't dealing with the e-mail/phone that others have had good communication/satisfaction with. That's what I'm hoping anyway.
"Care Free Highway...let me slip away on you"


Offline redox

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Re: Blackstone Pizza Oven
« Reply #2530 on: August 30, 2013, 06:11:20 PM »
Now calm down Jay...they'll get our Pizza Pal Steve proper.  :D
I just think he wasn't dealing with the e-mail/phone that others have had good communication/satisfaction with. That's what I'm hoping anyway.
I'm not er..un-calm.  :)
I was in a restaurant recently and a  couple of tables away some guy got the wrong veggie side with his dinner and he was screaming at the waitress about it. Yelling that he'd better get free meals for a week or there was gonna be hell to pay. That's why the customer is not automatically always right. All we'd gotten at our table was water so we got up and left for a more congenial place to eat. I hate people whose personal amplifier has only two numbers, 1 and 11, nothing in between.  :-D

Online Chicago Bob

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Re: Blackstone Pizza Oven
« Reply #2531 on: August 30, 2013, 06:18:55 PM »
I'm not er..un-calm.  :)
I was in a restaurant recently and a  couple of tables away some guy got the wrong veggie side with his dinner and he was screaming at the waitress about it. Yelling that he'd better get free meals for a week or there was gonna be hell to pay. That's why the customer is not automatically always right. All we'd gotten at our table was water so we got up and left for a more congenial place to eat. I hate people whose personal amplifier has only two numbers, 1 and 11, nothing in between.  :-D
Expected free meals because they brought him the wrong veggie  ??? That feller is sick.....they shoot horses don't they?  :)
"Care Free Highway...let me slip away on you"

Offline mkevenson

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Re: Blackstone Pizza Oven
« Reply #2532 on: August 30, 2013, 06:22:00 PM »
That feller is sick.....they shoot horses don't they?  :)

Bob, can they really serve HORSE meat in the USA? besides in dog food ?
"Gettin' better all the time" Beatles

Offline redox

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Re: Blackstone Pizza Oven
« Reply #2533 on: August 30, 2013, 06:33:42 PM »
I've had horsemeat in France, not here though. Just don't let them serve it like some fish dishes, with the head still attached.  :-D
« Last Edit: August 30, 2013, 06:36:38 PM by redox »

Offline slybarman

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Re: Blackstone Pizza Oven
« Reply #2534 on: August 30, 2013, 06:38:54 PM »
I've had horsemeat in France, not here though. Just don't let them serve it like some fish dishes, with the head still attached.  :-D

LOL. I figure if I eat a cow, a bison, a sheep,  a chicken a pig, a horse shouldn't really be any big a deal.

Offline mkevenson

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Re: Blackstone Pizza Oven
« Reply #2535 on: August 30, 2013, 07:46:08 PM »
LOL. I figure if I eat a cow, a bison, a sheep,  a chicken a pig, a horse shouldn't really be any big a deal.


HI HO Silver, AWAY!!!!!!!!!!
"Gettin' better all the time" Beatles

Offline Papageorgio

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Re: Blackstone Pizza Oven
« Reply #2536 on: August 30, 2013, 08:30:07 PM »
I told my family when I go to eat me. Meat is meat. I'd rather they have a good meal (or two) rather than the worms. I bet there's some good eat'in on my legs.  :)

Offline redox

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Re: Blackstone Pizza Oven
« Reply #2537 on: August 30, 2013, 08:36:31 PM »
I told my family when I go to eat me. Meat is meat. I'd rather they have a good meal (or two) rather than the worms. I bet there's some good eat'in on my legs.  :)
I think I'll stay with pizza. And veggie pizza at that.

Online Chicago Bob

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Re: Blackstone Pizza Oven
« Reply #2538 on: August 30, 2013, 09:53:49 PM »
I bet there's some good eat'in on my legs.  :)
Do you think they'll taste like chicken Papa?  :(
"Care Free Highway...let me slip away on you"

Offline Serpentelli

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Re: Blackstone Pizza Oven
« Reply #2539 on: August 30, 2013, 11:27:49 PM »
Do you think they'll taste like chicken Papa?  :(

This thread has officially jumped the shark.  :P

John K
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