I, like many, am desperate for Neapolitan in a cheap and easy oven, but am I being foolish?
Foolish? No, but, I think you're taking a risk- anyone that purchases this oven is taking a bit of a (mostly financial) risk- it's just a matter of weighing that risk with the potential rewards- and, so far, it's looking like the potential risks, with a little DIY, can be mitigated, and the rewards, with the stunning NP pies we're seeing, are obvious.
It's easy to see all the bent/banged up parts and focus on typically notoriously bad handling from shippers, and give Blackstone a pass, but, if you look at the bigger picture, any manufacturing company worth their salt should be fully aware of the potential for rough handling during shipping and prepare accordingly with appropriate packaging. These banged up ovens are yet another failing grade on Blackstone's report card, but, at the end of the day, there's no law of the universe that says that a scummy/potentially patent infringing, (most likely) made-in-China, (seemingly) inept company can't make an oven that reliably produces Neapolitan pizza.
I've made it crystal clear, I have no love for Blackstone. But this isn't the better business bureau, this is pizzamaking.com, and as long as this oven can produce NP pizza at this price, it gets my qualified endorsement- to those with DIY inclinations and for whom $369 wouldn't be a catastrophic loss.