0 Members and 1 Guest are viewing this topic.
Sorry to hear. Did the outside of the box look all beat up, or did it look like a packaging issue. When they first came out the packaging was very poorly thought out, the next year I got a boxed one and they had done a much better job in packaging.
You can use it with a broken stone. Seems like BS has been pretty good about replacing all the broken and damaged parts - and there have been A LOT of them. I'd call BS before I sent it back. At least this way you can use it in the interim. Who know how long it will take if you send it back and wait for a new one. At a minimum will BBB deliver a replacement when they pick this one up?
I don't think it matters who shipped it. It's BS's crappy packaging that is the problem. They do seem to be good when it comes to standing behind it though. If the next one has a broken stone but is otherwise OK, you might be better off just having BS send you a stone rather than going on another spin of the merry go round with BBB hoping for the best.
I should be able to mix n match the stones right?