I think you are referring to my comment on customer service.....
you're not kidding, it just doesn't make sense. Customer Service gets worse every year, and I think people get so accustomed to it that the standard society expects slowly erodes.
Not unlike what I think is happening with our society getting fatter, everyone looks around and rationalizes themselves against what they see, and slowly everyone gets ok with our entire society getting fatter and fatter.
I didn't comment on this, but back to my thing with Sourdo.com, I asked for the order to be cancelled 5 DAYS prior to them having any intention of shipping my order, and guess what? They had to do a REFUND because they had long since charged my credit card! The money comes easy, the service not so much so. you got some Fedex guy that just doesn't care... and read their T&C's, they quite frankly don't care much either, it is so painful to get them to make good on damage they inflict you're almost better off just eating it..... so to speak
Good luck with future shipping endeavors. I'll say a little 'thank goodness' to myself that I can walk into a store and buy most of what I need. Happy pizza making!