John, I'm so happy it turned out great for you with your dented can problem. I knew Escalon was a good organization and was confident they would make good on your situation. Here's a note sent to me from Escalon if others find any issue when receiving their great 6 in 1 or other products (hate to sound like a commercial):
" . . . we take great care in packing our products to consumers. We use double-walled, extra-strength packing cases for our Internet orders and now ship no more than six 28 oz. cans/case. Sometimes damage does occur with UPS, and when it does we ask that consumers return the products to us (at our cost) so that we can (1) send out replacement product and (2) get our $$ back from UPS for the damages.
Please advise our friends on Pizzamaking.com that Escalon Premier Brands is committed to quality and customer service, from our largest customer to the smallest one. If they have any issues with product quality, please contact me direct at 209-552-6009 or Tammy Hanson in our customer service department at 1-888-ESCALON.
Linda Lockard, Marketing Dept.
Escalon Premier Brands -- Home of a Better Tomato"
Whether you like Escalon or not -- and I know that's an individual thing -- one has to say that they are pretty responsive to consumer issues. And to me, at least, 6 in 1 are the best !