So, if I read this part of your response correctly, you think a machine would be better than a human for taking the order because humans make mistakes and machines don't. Hmmmm.....
And then there's the guy making your pizza... HE could make a mistake, too. Isn't that just part of life with humans instead of machines?
I vote for the human in a customer service situation.
I worked in food service/customer service for MANY years. Good customer service requires a human.
Ah yes, read *all* my posts carefully and you will see that we agree to a large degree.
I don't advocate using a machine to take place of the human for special orders. I believe
the automated pizza ordering system should heavily involve human interaction of the
pizza operator. Human interaction is escential for personalized service and ordering.
Then have the human enter each customer's preferences into the "machine" and allow
the machine to handle just the repeat orders involving those customer preferences.
Machines out-perfom humans for repeative tasks and where a human's memory or
language skills fail. This is why I say only use the automated system for repeat orders
of regular customers who basically order the same few items over and over again.
Take my example in this thread (reply#10), the customer picks up the phone,
presses, 2, 1, 2, 1, and answers YES to confirm the order and he is more likely
to receive the same food product each and every time. It would also be so
much more convenient and faster than talking to a human that the customer
may be more prone to order using the automated system. Again, this is just
for repeat orders of the same few customer's favorite items.
Where the REPEAT ORDER AUTOMATED SYSTEM can out perfrom the human
is in the details held by the customer database. Fine details such as the
customer's preference for how crispy to make the crust, or do they like
the topping to go close to the edge, or do they like a larger crust rim.
Details that no human could remember for all their customers.
The automated system I have in mind would require the pizza operator
to know his customer so well that he could add all those fine details
about his customer's preferences into the "machine". The machine
would serve the customer by accurately communicating all those
personal preferences back to the pizza operator which would help
to ensure that the customer receives the exact same product each
time he re-orders the same thing.