If you paid by credit card, just call your credit card company , tell them the product did not satisfy you or you were cheated, and they will PROMPTLY ,(usually without question) take the money from the seller and give it back to you.... DONE, PROBLEM FIXED. The best part then follows ... It will then be HIS PROBLEM as you have his "stuff" (some of it anyway) and he now has to beg you to send it back .... and when he calls you, you get the opportunity to give some "shxt" back to him. Payback is wonderful.
By the way ... we sare dealers for Forno Bravo if you are in the Northeast US.