Deceptive marketing by "Made In" Cookware

[Chicago Bob]

Shouldn't all of this be in the useless information thread....

[TXCraig1]

Hi There,
 
Made In was born out of a 100-year-old family business in kitchen supply, so we pride ourselves on customer service. If there are any questions that you may have about our products, company, or policies, simply respond to this email and we'll be quick to help you out. If you'd like to talk to someone directly, we also offer phone service M-F 9am-5pm CST at 512-957-9956.

We look forward to being able to help you with your kitchenware needs.

Already know what you want? Simply click here to shop the website.
 
Thanks for your support,

Jake, President & Co-Founder

To which I responded:

Since you asked, why do you call this a "Pizza Steel?" https://madeincookware.com/products/pizza-steel/12-6-inch
 
It's not a pizza steel, it's a perforated carbon steel cutter pan which is VERY different from a pizza steel.

And received the following:

Hi Craig,

Thank you for your feedback! We appreciate you bringing up the distinction between a pizza steel and a perforated carbon steel cutter pan. We understand the difference, and we'll take this into consideration as we continue to refine our product descriptions.

Thanks again for reaching out, and feel free to let us know if you have any other thoughts or questions!

Best regards,

[TXCraig1]

I still don't think they knew what a pizza steel was when writing their description.

[Grease Wheel]

"Thank you for your feedback!"

They are in a frenzy of delight.