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Author Topic: Pizza Party customer service  (Read 368 times)

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Offline AaronHartwell

  • Registered User
  • Posts: 10
  • Location: Coto De Caza, California USA
  • I Love Pizza!
Pizza Party customer service
« on: October 07, 2017, 04:53:24 PM »
Hey gang!

After dreaming about owning a pizza oven (for years), I finally pulled the trigger and ordered a Passione from the fine people at Pizza Party! The ordering and shipping experience was excellent. I was straight up blown away with the speed with which they shipped after the order and the efficiency of the carrier they used. I live in California. I placed the order on Saturday night, the oven shipped on Monday morning and was at my house by Thursday the same week. And it didn't come from a US distributor, it came from Italy.

I had a couple of questions about things that I thought would come with the oven that didn't and sent the Pizza Party folks a mail using the "contact us" forum found on the bottom of their page but I never got a response. It's been a couple of weeks. Has anyone had a similar experience? Is there an e-mail address I should be using? I know some of the Pizza Party employees hang out on this forum; if you see this message, please reach out.

Thanks in advance!

Aaron
« Last Edit: October 07, 2017, 10:56:58 PM by AaronHartwell »

Offline pizza party

  • Vendor
  • *
  • Posts: 1092
  • Location: Florence - Tuscany - Italy
  • The original Wood fired oven most versatile!
    • Pizza Party wood fired pizza oven
Re: Pizza Party customer service
« Reply #1 on: October 08, 2017, 03:31:28 AM »
Hi
i haven't received mail from you sorry, try newsly to [email protected]
please
in this page you find many video to use the oven
http://www.wood-fired-pizza-oven.us/support-and-tips-for-pizza-party/
Simone
UK/US site: Wood fired oven Pizza Party
New shop online, save money by direct sales: Excellent offer home delivery to USA/CANADA + Wood fired oven Pizza Party + all taxes
Pizza Party facebook fans: Forni Pizza Party customers
italian official web site: Forni a legna Pizza Party

Offline AaronHartwell

  • Registered User
  • Posts: 10
  • Location: Coto De Caza, California USA
  • I Love Pizza!
Re: Pizza Party customer service
« Reply #2 on: October 08, 2017, 11:13:19 AM »
Thanks for the response. I just sent another copy of my email, this time to the address you listed. My questions aren't about the usage or assembly of the oven, it's about parts that I thought came with the oven that don't appear to have come with it. The videos are great though. Thanks!

Aaron

Offline pizza party

  • Vendor
  • *
  • Posts: 1092
  • Location: Florence - Tuscany - Italy
  • The original Wood fired oven most versatile!
    • Pizza Party wood fired pizza oven
Re: Pizza Party customer service
« Reply #3 on: October 09, 2017, 09:15:10 AM »
Hi Aaron
i have reply at your mail today morning, have you received?
thanks for appreciaments to video tutorials
Simone
UK/US site: Wood fired oven Pizza Party
New shop online, save money by direct sales: Excellent offer home delivery to USA/CANADA + Wood fired oven Pizza Party + all taxes
Pizza Party facebook fans: Forni Pizza Party customers
italian official web site: Forni a legna Pizza Party

Offline AaronHartwell

  • Registered User
  • Posts: 10
  • Location: Coto De Caza, California USA
  • I Love Pizza!
Re: Pizza Party customer service
« Reply #4 on: October 09, 2017, 02:41:06 PM »
Hey Simone,

Thanks for your response. I received your email and replied back.  :D

Aaron

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