Author Topic: KitchenAid Artisan unknown problem. Please help! (Read 1729 times)

fakupos · « **on:** May 17, 2022, 12:19:37 PM »

Hi everybody!
My sister's KitchenAid Artisan started to make really loud noises. After checking the forum I opened it and looked for broken gears, missing grease, brushes, etc. but everything was perfect.
It seams that it doesn't change the speed when I move the controller and after a minute or so it starts to stuck.
I think it might be the governor but I'd like others opinion because I live in Argentina and the replacements parts are really difficult and expensive to get. I cannot buy the replacements for all the possible causes.
Here is the link for a video:

Hope you can help!
Thank you

apizza · « **Reply #1 on:** May 17, 2022, 12:51:06 PM »

Does the motor feel smooth when you turn it by hand? My first guess would be a bad motor bearing.

ira · « **Reply #2 on:** May 17, 2022, 01:45:37 PM »

Sounds like it might need new brushes. That sounds like an arc to me. So that would likely be brushes of something on the back of the motor. Find a piece of hose, put one end in ear and use the other to find the source of the noise.

02ebz06 · « **Reply #3 on:** May 17, 2022, 02:00:08 PM »

Quote from: ira on May 17, 2022, 01:45:37 PM

Sounds like it might need new brushes. That sounds like an arc to me. So that would likely be brushes of something on the back of the motor. Find a piece of hose, put one end in ear and use the other to find the source of the noise.

I thought the same by the noise (at least part of the noise), but the motor stalling/humming seems to indicate something is stopping the armature from turning, which could very possibly be a bearing as apizza said.

Camarie · « **Reply #4 on:** May 17, 2022, 02:54:35 PM »

Quote from: 02ebz06 on May 17, 2022, 02:00:08 PM

I thought the same by the noise (at least part of the noise), but the motor stalling/humming seems to indicate something is stopping the armature from turning, which could very possibly be a bearing as apizza said.

I had a Hobart-made KA 45-SS that lasted close to 30 years!! I'm willing to bet that today, they
won't last even 3 months, because Whirlpool makes them so cheap & inferior!! Get the Nutrimill Artiste. They last & last & last!!!!

fakupos · « **Reply #5 on:** May 17, 2022, 07:44:27 PM »

Quote from: apizza on May 17, 2022, 12:51:06 PM

Does the motor feel smooth when you turn it by hand? My first guess would be a bad motor bearing.

Yes, really smooth without the brushes, and with some resistance with them.

Thank you all for the help! I'm going to inspect all the things you mentioned.

fakupos · « **Reply #6 on:** May 17, 2022, 07:50:11 PM »

Quote from: ira on May 17, 2022, 01:45:37 PM

Sounds like it might need new brushes. That sounds like an arc to me. So that would likely be brushes of something on the back of the motor. Find a piece of hose, put one end in ear and use the other to find the source of the noise.

Thank you for your response. It was the first thing I change. But it's the same with the new ones too (although they aren't originals). I also hear like an arc. Could it possible be where the brushes touch? Maybe it's not really clean or it's worned out. Could that stuck the engine? I'll do the hose technic.

fakupos · « **Reply #7 on:** May 17, 2022, 07:53:16 PM »

Quote from: 02ebz06 on May 17, 2022, 02:00:08 PM

I thought the same by the noise (at least part of the noise), but the motor stalling/humming seems to indicate something is stopping the armature from turning, which could very possibly be a bearing as apizza said.

Thank you! But it only happens when it's on. Turned it by hand is fine. Also the speeds don't change.

Camarie · « **Reply #8 on:** May 17, 2022, 08:49:36 PM »

Quote from: fakupos on May 17, 2022, 07:53:16 PM

Thank you! But it only happens when it's on. Turned it by hand is fine. Also the speeds don't change.

I would hate to have to say it, but any work done on the motor is probably going to cost you a lot of money. That is why I was saying that you should dump it. The money that you'll spend getting that mixer fixed, it could go toward a new one of another brand. $:-\$

Jackitup · « **Reply #9 on:** May 17, 2022, 09:27:09 PM »

Quote from: Camarie on May 17, 2022, 08:49:36 PM

I would hate to have to say it, but any work done on the motor is probably going to cost you a lot of money. That is why I was saying that you should dump it. The money that you'll spend getting that mixer fixed, it could go toward a new one of another brand. $:-\$

Call a repair place that works on them for some feedback on what might be wrong, or the KA service line.....worth a shot!

Camarie · « **Reply #10 on:** May 18, 2022, 05:01:29 PM »

Quote from: Jackitup on May 17, 2022, 09:27:09 PM

Call a repair place that works on them for some feedback on what might be wrong, or the KA service line.....worth a shot!

But don't be suprised when they hit you with the price. For instance if it's going to cost you about what you paid for the old mixer, or even more, then hang up & look for another mixer. In the meantime, start mixing stuff by hand if you got strong arms. $:-\$

Jackitup · « **Reply #11 on:** May 18, 2022, 09:49:10 PM »

Quote from: Camarie on May 18, 2022, 05:01:29 PM

But don't be suprised when they hit you with the price. For instance if it's going to cost you about what you paid for the old mixer, or even more, then hang up & look for another mixer. In the meantime, start mixing stuff by hand if you got strong arms. $:-\$

Thinking more of getting advice from a pro as to what's wrong and then DIY.....

Camarie · « **Reply #12 on:** May 19, 2022, 07:37:34 PM »

Quote from: Camarie on May 17, 2022, 02:54:35 PM

I had a Hobart-made KA 45-SS that lasted close to 30 years!! I'm willing to bet that today, they
won't last even 3 months, because Whirlpool makes them so cheap & inferior!! Get the Nutrimill Artiste. They last & last & last!!!!

What good is a KA mixer if it keeps on breaking down?!!

02ebz06 · « **Reply #13 on:** May 20, 2022, 11:09:41 AM »

Quote from: Camarie on May 19, 2022, 07:37:34 PM

What good is a KA mixer if it keeps on breaking down?!!

Having a problem once doesn't qualify as "keeps breaking down"
Do you buy a new car if a hose breaks ?

Camarie · « **Reply #14 on:** May 20, 2022, 12:46:38 PM »

Quote from: 02ebz06 on May 20, 2022, 11:09:41 AM

Having a problem once doesn't qualify as "keeps breaking down"
Do you buy a new car if a hose breaks ?

I once had a used car that kept on breaking down. Every month there was something wrong with it. I've spent just as much keeping it fixed as I did paying for the car itself!! I finally dumped it after being screwed because it just kept on breaking down. Didn't want it any more!!

Pizza-Face · « **Reply #15 on:** July 12, 2022, 02:29:59 AM »

Quote from: Camarie on May 19, 2022, 07:37:34 PM

What good is a KA mixer if it keeps on breaking down?!!

Professional 6000 PRO HD. Heads up tho, it will shut down if you jack the lever to and fro -a safety feature that takes some getting used to. I'ts so that if you get caught and jack the lever it'll auto shut off to save whatever's in there, be it YOU or the batch. They do this because the DC powered motor is a beast and delivers more power the more something works against it. And they made these with all metal gears, like the old school Hobarts. It would probably crack a pool ball if it could bind it without breathing hard. It does jump pretty hard on really stiff batches tho. I've never operated a N50 but this one would probably surpass it simply having more speeds, and I bet it's just as tough and long lasting.

Jackitup · « **Reply #16 on:** July 13, 2022, 09:52:42 PM »

Soooo......was the problem ever found and resolved?

sarahm · « **Reply #17 on:** July 14, 2022, 05:27:53 PM »

Quote from: Camarie on May 19, 2022, 07:37:34 PM

What good is a KA mixer if it keeps on breaking down?!!

What good is a Nutrimill Artiste if IT keeps breaking down?

I ended up replacing mine after it went completely TITSUP a couple of months after it quit in the middle of mixing a 64% HR batch. Bought a replacement that didn't even make it to 2 months before dying. Warranty replacement unit died in June. Nutrimill refused to replace the replacement, claiming I must have abused it. I've since talked with three people local to me who had Artistes die in the first year whose warranty claims were rejected.

Camarie · « **Reply #18 on:** July 14, 2022, 07:21:05 PM »

I've never had any problems with mine. The motor DOES have an overload switch. Could it have been activated by making too much dough? I thought that I read here that this had happened to someone. Or maybe the belt broke. They waited a day or two & the motor started working again.

Most mixers now include the overload switch to help protect the motor if or when it becomes overtaxed. I've never overtaxed any of my mixers. I make small amounts of dough, mainly because it's only me. Too muck bread is not good.

sarahm · « **Reply #19 on:** July 16, 2022, 12:43:10 PM »

Quote from: Camarie on July 14, 2022, 07:21:05 PM

I've never had any problems with mine. The motor DOES have an overload switch. Could it have been activated by making too much dough? I thought that I read here that this had happened to someone. Or maybe the belt broke. They waited a day or two & the motor started working again.

Considering that I am the "someone" that posted about it, and even linked the thread in my post, you clearly didn't actually read my post before responding. If 750g flour, 480g H2O, 15g salt, 3.75g IDY mixed on speed 1 is overloading it, it ain't fit for purpose.

The original completely DIED. Not "shut down," not "tripped the thermal switch": DIED.

The replacement unit I bought DIED inside of 2 months. Shipped it back to Nutrimill. They EXAMINED it to confirm it was DEAD and hadn't been abused, AND REPLACED IT UNDER WARRANTY. The warranty replacement unit DIED as well. When I contacted them, they saw I had previously made a warranty claim and refused to take it back, even for examination.