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Author Topic: 30 days of customer tips showing up on their statements this morning.  (Read 565 times)

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Offline deuxcv

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this morning, 30 days of customer tips showed up on their statements. their purchases showed up normal on day of transaction but the tip didn't process until today showing up as a separate transaction.

on our end, everything processed normally. digging into the matter, this doesn't seem to be on speedline's (pos) end, though they did have a vague understanding of it. doesn't seem to be on gravity's (credit card processor) end. seems to be up the chain from both of them with worldpay/first data (not sure of their exact relationship, past gravity it's all over my head). another pizzeria in our city that uses speedline and gravity is also having the same problem.

anyone else experiencing a rush of calls and messages from customers worried about strange charges?

anyone have any insight as to the cause of this?

Offline waltertore

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Re: 30 days of customer tips showing up on their statements this morning.
« Reply #1 on: September 01, 2022, 02:43:57 PM »
We haven't had any problems.  We use a credit card machine, have no POS.  Once in a while we get complaints about our 3% charge for using a credit card, but we are not into paying for peoples perks on our dime.
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Offline deuxcv

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Re: 30 days of customer tips showing up on their statements this morning.
« Reply #2 on: September 01, 2022, 02:56:39 PM »
just to clarify...

i believe this is unique to speedline pos and worldpay.

and this isn't a transaction being adjusted the next day or two after the settlement, this is a separate transaction happening weeks after the initial transaction.

Offline TXCraig1

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Re: 30 days of customer tips showing up on their statements this morning.
« Reply #3 on: September 01, 2022, 03:15:53 PM »
Once in a while we get complaints about our 3% charge for using a credit card, but we are not into paying for peoples perks on our dime.

Interesting. It's not legal to add a charge for credit cards here in Texas. You can give a cash discount but no credit card surcharge.
"We make great pizza, with sourdough when we can, baker's yeast when we must, but always great pizza."  
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Offline waltertore

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Re: 30 days of customer tips showing up on their statements this morning.
« Reply #4 on: September 01, 2022, 04:18:17 PM »
Interesting. It's not legal to add a charge for credit cards here in Texas. You can give a cash discount but no credit card surcharge.


Nevada it is legal.  The 3% basically turns credit cards to cash as it covers the charges for the card and machine fees. 
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Offline TXCraig1

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Re: 30 days of customer tips showing up on their statements this morning.
« Reply #5 on: September 01, 2022, 04:39:01 PM »
I've always thought it was sill that you can't do it in Texas, but you can give someone a discount for using cash.
"We make great pizza, with sourdough when we can, baker's yeast when we must, but always great pizza."  
Craig's Neapolitan Garage

Offline waltertore

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Re: 30 days of customer tips showing up on their statements this morning.
« Reply #6 on: September 01, 2022, 04:55:38 PM »
I've always thought it was sill that you can't do it in Texas, but you can give someone a discount for using cash.

Things often don't make sense for sure.  I am glad we can do it in Nevada because 90% of our sales are with credit cards.  When someone does ask (about 5 since we opened) we explain that the charges on us make it not worth taking credit cards and share there is an ATM in our parking lot if they prefer to pay cash :)
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Offline wotavidone

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Re: 30 days of customer tips showing up on their statements this morning.
« Reply #7 on: September 01, 2022, 11:14:35 PM »
Things often don't make sense for sure.  I am glad we can do it in Nevada because 90% of our sales are with credit cards.  When someone does ask (about 5 since we opened) we explain that the charges on us make it not worth taking credit cards and share there is an ATM in our parking lot if they prefer to pay cash :)
Cash is a PITA for a small business in Oz.
Here in my home town, most businesses are quite happy to take the card. (Some post a transaction minimum, some post a small fee).
I usually ask which they prefer, most will say they want me to pay by card so they don't have to make change and take cash to the bank.
Even the lady cop at the Police Station when I registered my new rifle the other day.

"Can you swipe your card?"
"Yes, ma'am."
"Beauty, I hate making change and going to the bank."

Lately, I went to a small town I grew up in - maybe 1000 people now.
They still manage to support a corner shop. I make it a rule not to drive past without least buying a coke or something.
The other day, I bought a coffee milk, and asked the owner if I could pay with coins from the ashtray of the truck.
"How much you got?" he asked, "bring me the lot."
It's a retirement town now, the oldies like to pay with notes, and the bank is a thirty mile round trip for banking notes and getting rolls of coins for change.
He took every coin I had and gave me notes in exchange.
« Last Edit: September 01, 2022, 11:20:21 PM by wotavidone »
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