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Offline weemis

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POS system inquiry
« on: September 11, 2015, 10:20:35 AM »
I've searched the forum for some POS discussions, and found a few that were a year or more old, so I thought I'd inquire with an updated topic. So, with all the options out there, does anyone have a POS that they really love? Any opinions on what to look for or avoid? I'm on the fence about manual ticket ordering or tablet POS systems. Also, adding in merchant services makes for an additional confusion. We're a 30ish seat WFO shop with take out and a patio that will be added at some point (doubling our seating). Any helpful thoughts and perspectives would be greatly appreciated.
Nick Gore - just a dough eyed wanderer

Online Pete-zza

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Re: POS system inquiry
« Reply #1 on: September 11, 2015, 11:14:27 AM »
Nick,

If you haven't already done so, you might want to register at the PMQ Think Tank at http://thinktank.pmq.com/forums/the-think-tank.6/ where you are more likely to find information on POS systems. You can also search their archives on the subject.

Peter

Offline weemis

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Re: POS system inquiry
« Reply #2 on: September 11, 2015, 12:35:34 PM »
Thanks, Peter! As always, very helpful, sir!
Nick Gore - just a dough eyed wanderer

Offline GotRocks

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Re: POS system inquiry
« Reply #3 on: September 11, 2015, 01:40:40 PM »
I went with Point of Success, It is a system that you build yourself, and only add hardware and software when you need it.

I started with their standard 1-terminal system, I added a 2nd cash drawer to that single,  I am now running 3 terminals, 2 with cash drawers, and laser scanners, the 3rd terminal is specifically for phone orders.
I also started with the time clock software, it made my life much easier and I can see current labor cost percentage it and adjust accordingly.
Will you be delivering and taking phone orders? that is where POS really shines

Our menu is BBQ & Pizza, and all our drinks are bottled, so that is where the laser scanners come into play
A skinny cook is not to be trusted!

Offline jkb

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Re: POS system inquiry
« Reply #4 on: September 11, 2015, 02:31:01 PM »
I'm by no means a businessman.  But if I were ever to try marketing something, I wouldn't call it a POS.
John

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Re: POS system inquiry
« Reply #5 on: September 11, 2015, 04:51:35 PM »
Nick,

Jeff Ward, whose company developed the Point of Success POS, is a member of the forum: http://www.pizzamaking.com/forum/index.php?topic=33352.msg330761#msg330761. He doesn't post much but he does check in from time to time. I originally heard about Jeff at the PMQTT and he was held in high regard there at the time that I read his posts and what others posted on the Point of Success product. But you should find posts there on competing systems.

Peter

Offline David Esq.

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Re: POS system inquiry
« Reply #6 on: September 11, 2015, 05:07:16 PM »
Nick,

Jeff Ward, whose company developed the Point of Success POS, is a member of the forum: http://www.pizzamaking.com/forum/index.php?topic=33352.msg330761#msg330761. He doesn't post much but he does check in from time to time. I originally heard about Jeff at the PMQTT and he was held in high regard there at the time that I read his posts and what others posted on the Point of Success product. But you should find posts there on competing systems.

Peter
POS means "Point of Sale"... to avoid confusion with piece of sh*t one could instead reference POP or point of purchase. :)

Offline waltertore

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Re: POS system inquiry
« Reply #7 on: September 11, 2015, 05:10:20 PM »
Nick:  We will also be a small 1 shop deal with at most a few employees and are too old for POS and such. We will do it like I grew up doing.   Just thinking about setting one up and learning how to use it gives my wife and I high blood pressure  :-D.  A credit card machine is more than we want to deal with and ideally our space will be near an ATM and we can do cash only.   We will take the order on a carbon ticket with an ink pen, put the original on the line for me with - items, time for pickup, and name of customer (for take out), and a number for eat in.  Customer will get the corresponding  number on a tented plastic thing to take to their table at time of order and it will be written on the ticket.  This will make it easy for our employees with disabilities to take it to the right table- just match the number they have to the number showing on the table.  The other copy of the ticket goes  on a ticket spindle (big nail like thing) at the register and the customer will get a receipt from our basic $100 cash register if they want one.    For as small as we and you are going to be eyeballing inventory and ordering is easy.  I do that now and with our bakery/pizzeria at the high school and we have 20 times the items that will be needed for just the pizzeria. Today's info age stuff is too complicated for us to deal with plus we like paper, pens, 3D :).  Walter

the plastic tent numbers cost about $35 for numbers 1-25, the ticketsabout $15 for 2,000, and ticket spindle is about $2,
« Last Edit: September 11, 2015, 06:59:16 PM by waltertore »
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Offline weemis

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Re: POS system inquiry
« Reply #8 on: September 11, 2015, 08:17:08 PM »
I went with Point of Success, It is a system that you build yourself, and only add hardware and software when you need it.

I started with their standard 1-terminal system, I added a 2nd cash drawer to that single,  I am now running 3 terminals, 2 with cash drawers, and laser scanners, the 3rd terminal is specifically for phone orders.
I also started with the time clock software, it made my life much easier and I can see current labor cost percentage it and adjust accordingly.
Will you be delivering and taking phone orders? that is where POS really shines

Our menu is BBQ & Pizza, and all our drinks are bottled, so that is where the laser scanners come into play

Thanks for the info! Sounds like you're banging it out! I'll be small time. Phone orders, yes. Delivery, no. Our space is too small for more than one cash drawer. I'm not quite convinced the need is there for our place, but want to get a good idea of what people are using and how they feel about it.

Nick,

Jeff Ward, whose company developed the Point of Success POS, is a member of the forum: http://www.pizzamaking.com/forum/index.php?topic=33352.msg330761#msg330761. He doesn't post much but he does check in from time to time. I originally heard about Jeff at the PMQTT and he was held in high regard there at the time that I read his posts and what others posted on the Point of Success product. But you should find posts there on competing systems.

Peter

Very diplomatic of you, peter. Thanks for a bit of back story. I won't go buy it just because you endorsed it just yet... i promise  ;D

Nick:  We will also be a small 1 shop deal with at most a few employees and are too old for POS and such. We will do it like I grew up doing.   Just thinking about setting one up and learning how to use it gives my wife and I high blood pressure  :-D.  A credit card machine is more than we want to deal with and ideally our space will be near an ATM and we can do cash only.   We will take the order on a carbon ticket with an ink pen, put the original on the line for me with - items, time for pickup, and name of customer (for take out), and a number for eat in.  Customer will get the corresponding  number on a tented plastic thing to take to their table at time of order and it will be written on the ticket.  This will make it easy for our employees with disabilities to take it to the right table- just match the number they have to the number showing on the table.  The other copy of the ticket goes  on a ticket spindle (big nail like thing) at the register and the customer will get a receipt from our basic $100 cash register if they want one.    For as small as we and you are going to be eyeballing inventory and ordering is easy.  I do that now and with our bakery/pizzeria at the high school and we have 20 times the items that will be needed for just the pizzeria. Today's info age stuff is too complicated for us to deal with plus we like paper, pens, 3D :).  Walter

I feel you on the simplistic approach. I've been going back and forth about purchasing one. Thanks for representing simple here, Walter.
« Last Edit: September 11, 2015, 08:20:22 PM by weemis »
Nick Gore - just a dough eyed wanderer

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Re: POS system inquiry
« Reply #9 on: September 11, 2015, 08:30:12 PM »
Nick,

If you go to http://thinktank.pmq.com/threads/pmqs-think-tank-faq-list-archived.3374/ , you will find an entire section devoted to POS systems. The section is near the bottom of the page. But I should caution you that the material is not updated. To search for more recent POS material, you have to register. But the older material may help you define your needs better and/or allow you to frame your questions better.

Peter

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Offline kdefay

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Re: POS system inquiry
« Reply #10 on: September 11, 2015, 11:59:53 PM »
I also use Point of Success.  I was very impressed with their customer service and support.  Their system is easy to use and I love how it is broken up into modules, so you only have to buy what you need.  We also started with the 1-terminal system and added on the table management module.  It works great for us.  We bought an inexpensive touchscreen computer and added a cash drawer and thermal printer.  The 1-terminal system has its limitations (but it's free!!).  If you are looking for a more robust environment, their full version software offers really nice pizza customization options.  The biggest downside that we find is that it only supports English language (we are in SE Asia).  For people in North America, that is no problem.

Kirk
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Offline Iowamcnabb

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Re: POS system inquiry
« Reply #11 on: September 12, 2015, 09:38:42 AM »
I'm going with shopkeep.  The drawback is 48 dollars monthly per terminal.  I prefer tablet based pos.

Offline GotRocks

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Re: POS system inquiry
« Reply #12 on: September 12, 2015, 11:17:02 PM »
@Walter,

I had several items walking out the door doing the handwritten ticket way, I had no choice but to go with a POS system just to keep from going bankrupt.

It was not employee theft, just cashiers forgetting to charge items.  I would over hear them say the total due, look at the ticket, and immediately know they were missing some items.
The day that pushed me over the edge was a large take-out order that exceeded $200.00, and I hear the cashier say it was $63.00.
I'd pull the register tape when I saw a large table with at least a dozen premium bottled drinks with them, and no charges shown on the register tape. The kitchen held fast to the "No Ticket, No Food" rules, but the cashiers were missing many items, and charging wrong prices,

Then we get into getting th3e servers/cashiers using different abbreviations, order being done wrong due to writing the kitchen could not read, I know that my POS investment paid for itself by stopping losses within a matter of weeks.

A refurb Dell from walmart, a refurb touchscreen from Newegg, a few printers, an eBay laser scanner. New cash drawers, and we were rocking out on the cheap.
Using the system is easy, if you set up the menu in an efficient manner.
And tonight, I was able to cut a few people loose early because I saw my labor cost creeping up where I do not like to see it, I knew instantly where it was at with a click of a button, no more guess work.
A skinny cook is not to be trusted!

Offline JConk007

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Re: POS system inquiry
« Reply #13 on: September 12, 2015, 11:35:47 PM »
Nick,
Have you queried the local Restaurants as to what POS system they are using. ? Most of your help will come from local talent ( or stolen)  so this would save on training if you go with top local system. ? They all do basically same thing and are customizable  I have heard good ing things about Aloha, and Revention
John
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Offline thezaman

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Re: POS system inquiry
« Reply #14 on: September 13, 2015, 01:11:40 AM »
I use revention and am happy with it. If you want to keep it simple square has a complete system that is tablet based.Also a tablet based system that is used by a lot of restaurants is bread crumb
« Last Edit: September 13, 2015, 01:13:25 AM by thezaman »

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Offline Jay Chino

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Re: POS system inquiry
« Reply #15 on: November 08, 2015, 11:41:21 AM »
I used these systems when I was still working at the pizza shops.

POS

Advantages:
Readable
Prices are set
Increase in volume of order taking
Customers database
Inventory
Balancing at end of day
Keeps track of time of order

Disadvantages:
Equipment requires upgrading after years of usage
Cost of printer cartridges or ribbon
Cost of printer rolls.

IMHO - It is the best way to go. If you have tables, get the tablets for wireless order taking.

Offline Essen1

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Re: POS system inquiry
« Reply #16 on: November 08, 2015, 09:49:42 PM »
Weemis,

You might be interested in this:

https://ordersnapp.com/POS

It's basically a built-as-you-go POS
Mike

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