Groupon order came the other day, opened package to assemble, and it looks like it was dropped off a cliff. Even the motor box was crushed. So I call groupon, and they cannot issue a replacement, just a refund.
Where can I get one, and who has the best price now? Thanks!
This seems to be the norm with the units..... Really too bad. I gathered with speaking with BS that they are still basically a start up company. This many damaged units must be eliminating profit rapidly.
Could this great advancement in home ovens be taking down by the shipping gods?
How does Weber ship their units? UPS??? Do they ship?
I would guess one issue is that they are over the carry weight for a single UPS delivery person. This basically means that the units are going to be dropped off the truck, and rolled to a persons door. The stones will not make it through that treatment, and depending on how the units are drop everything else is in jeopardy as well.
From the reports of broken units on this board they would need to return a 120% per unit margin, or they are in trouble if they can not stop the QC/shipping concerns.
If they can not figure it out, I hope they call me for a capital infusion with stipulation of me gaining managerial control of operations. I believe they are onto something. They just need help with their operations.