2-3 foot drops for UPS isn't malicious mistreatment. Every single box that goes through their system sees at least that many Gs. Talk to anyone that's ever worked for UPS- that's standard.
LOL. This is not standard treatment of packages nor should it be for any shipping company.
There's nothing about a $370 price point that says that around 30% of their customers should have to go through the hassle of replacing broken parts. There's nothing about a $370 price point that says that 5% of their customers should be in physical danger from flames shooting out the front of the device.
Scott, where are you getting your data from? I've already mentioned that it is not accurate to base your calculations on the members who have posted here. Your numbers may very well be inaccurate.
This forum is the perfect sampling pool for detecting damage/poor packaging since everyone who's bought one has chimed in...
How are you certain of this? I would venture a guess that you have only heard from a small minority of the pool of folks who have purchase this oven through this forum, let alone the potential hundreds to thousands of units sold through Cabelas, grill guru, Amazon, and who knows where else.
This company, plain and simple, blows. Buy the oven, but hate the company.
Ok, I don't care much for the company either. But it sounds like their customer service is responsive to replacing broken parts. I agree that these things shouldn't happen, but that is just life. It isn't perfect.
Think about it. Flames! Coming out the front of the oven! Not once, twice! Yes, we love pizza, and that can cause some tunnel vision, but does someone have to get hurt, or, perish the thought, die, for us to say "Well, maybe blackstone isn't that great of a company?"
I assure you no one is going to die from using this oven. And despite the posted dangers, inconveniences, and shoddy materials, it appears that members are still willing to take their chances. More and more members are posting that they are ordering the oven.